Hiikuss Hair Salon (955 reviews)

Comment

I booked an appointment for my mother Eugenie (who is 83 years old and recovering from a stroke) on the 2nd of April for sat April 19th. Yet when we arrived on time, The stylist had a young man waiting to be seen. We had to wait a while before mum was seen to. She was not greeted well but asked if she was ready, when we were the ones waiting. My mother only booked a treatment and no other service. It should have been a very quick visit but it took twice as long as the stylist attempted to wash, dry and braid the young man’s hair whilst doing my mother’s. As a result she left my 83 year old mother siting in the Chair with WET hair for a very long time whilst she made a decision to braid the young man’s hair in small braids. Eventually I went over to check on my Mum and only then did Jennifer decide to wash out the treatment and blow dry my mother’s hair. But she was going to keep my mother sitting there until she finished this man hair had I not eventually walked over. I tried to be patient as normally Jennifer is very good But today I was very disappointed, firstly this is no way to treat an elderly woman, whose appointment was booked 2 and a half weeks in advance. Secondly the stylist didn’t know what my mother was booked in for and was about to start Tonging my mothers hair, I Had to stop her from doing so. I spoke to the stylist at the end away from other customers, And she did eventually apologise. But how do you double book and have two clients at the same time, And not know who your client is for the day and what they are having?….And in the event of a double booking the priority should have been to dry my mother’s hair and not leave her head wet. All my mother needed was hair hair dried and no styling. It took only 5 mins to dry her hair and put it in a ponytail. I was very dissatisfied by the lack of care and respect today and will not be bring my mother back.

Comment

I was very disappointed at the service I received today. I have been using Hiikuss for over a year now and always sing your praises to my family and friends. I was the last client of the day and boy the staff let me know that. My shampoo was rushed, my time under the dryer was rushed and my hair was not wholly straightened. I had to tell Teza to straighten the rest of my hair after only doing a few flicks at the front. If I show you examples of past hairstyles I have recieved from the salon, you would think I went somewhere else today. I work in retail, and we are taught that the shop has to be in the same prime condition for the first customer up to the last. This was my first time coming in the evening and the difference is staggering. It was evident the staff did not want to stay a minute past 7pm. I was not late for my appointment, in fact I was early. If the style I required could not have been accomdated in that time frame, let me know rather than give me a substandard service. I don't make a lot of money but Hiikuss has always been worth the spend. I will no longer be using the salon since you can't guarantee consistency. I could have done my hair better myself - that is not why I pay to do my hair at a salon. Very disappointed at my hair and the overall service. It's always said nothing good lasts forever and Hiikuss certainly hasn't stood the test of time.

Comment

Stylist kept burning me with the straighteners. She cut my hair far shorter than I wanted it trimmed. Wasn't happy with service and overpriced. Had to pay £25 more than what was advertised on website. I miss the stylists that have left now