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5 Bishopthorpe Road, York, Yorkshire, Y023 1NA, United Kingdom

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You can book at Bang York online using our Book Now button located above. Select from a list of services offered, pick your favourite Bang staff member and book from the dates available.


Reviewed by 38 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Bang were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

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Opening Hours

MON 09:40 to 18:00
TUE 09:00 to 18:00
WED 09:00 to 18:00
THU 10:00 to 20:00
FRI 09:00 to 19:00
SAT 08:20 to 17:00
SUN Closed

Payments Accepted

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Brands Stocked



What our customers are saying about us

Commented reviews only




York
17 Mar 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

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13 Mar 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)



10 Mar 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

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Comment

Amanda is fantastic, friendly yet professional and so talented. I have never left the salon feeling anything other than fabulous!




11 Feb 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Craig is great - he always does a fantastic haircut/colour and I value his professional advice. I sometimes find the reception staff quite rude. It would make the overall experience much better if Craig's great service was followed through by the reception team. I've been coming to Craig for about 5 years but as the cost has risen year on year I'm now struggling to justify £100 cut and colour. I really want to continue to visit Craig for my hair but I may have to start looking at other salons. I have tried some lower level stylists at bang but I've always been disappointed with the result - I've always expressed this to Craig. Sometimes when I pop in for a fringe trim the reception team make me feel I'm being an inconvenience. This is a shame when the service from Craig is so good. I have tried both salons and I get the same experience in both. One receptionist even kept questioning me about who I came to see for my hair, when my next appointment was etc etc, she was obviously trying to determine if I do visit you for my hair, but whey not just ask me instead of being rude. When you spend £100 per visit, I don't see that I should be rudely interrogated when I visit for a fringe trim, which is described from the stylists as no problem, just pop in anytime.

Response from Bang

Hi there. Thank you for bringing your concerns to our attention and I'm very sorry if you feel that our reception team have been anything less than exemplary. All of our staff are trained to a high standard and are taught that customer service is the pinnacle of our business. Fringe trims have always been a complimentary service for anyone who wishes to visit Bang, whether they are a long standing client or someone who has never been to us before, our team do try to get that service in with your regular stylist if possible, so they were probably just trying to establish that to see if Craig could squeeze the fringe trim into his day. Again, I apologise if whoever you spoke to appeared rude when trying to do so. With regards to our pricing structure, our prices do have to fall in line with rising costs from our suppliers and our rent/rates in York and I do believe that they fairly reflect the standard of hairdressing and service that salons of our level offer. I hope that you continue to appreciate the value of coming to Bang for many more years and justify the cost. If you let me know who you are, I will gladly place a complimentary treatment on your next visit to help you enjoy the experience even more.

Posted on 13 Feb 2017




27 Jan 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

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Response from Bang

Thank you for a great review x

Posted on 13 Feb 2017




14 Jan 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Craig was lovely, delighted with my cut.

Response from Bang

Thank you for your feedback x

Posted on 13 Feb 2017


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