Dyeverse Dollys (298 reviews)

Response from Dyeverse Dollys

Your feedback is greatly appreciated and we are dedicated to addressing thee concerns you have raised. Upon a thorough examination of the particulars of your concern, it appears there may be some misunderstanding or confusion. We would like to clarify the situation and provide some additional information. You had booked in for a full foil package including toner, treatments, cut and blow dry with our Apprentice using her 50% off introductory offer. Upon consultation it was brought to our attention that the service you required was not in fact a full foil package but a colour correction service. This meant that the hair had to be lifted at different intervals to ensure an even result and maintain the hairs integrity. Every care was taken to do this. However, due to the apprentices inexperience and level of skill to complete this service a senior stylist had to assist with the application resulting in discomfort for you and resulting in the apprentice hyper focusing on a good result. A service of this magnitude would take a competent senior stylist 6-8 hours to complete, as stated on all our printed material and our website Apprentices are new to the industry and services will take considerably longer. Having assessed your before and after photos it does seem a little more than 2 inches has been removed from your length leaving you with hair 2 inches below the shoulders, a more experienced stylist would know to cut of less than agreed to allow for shrinkage. Your feedback has certainly been constructive and will provide the apprentice with ways to improve to complete her qualification. Services with an apprentice are not recommended for anybody with anxiety as this is not only unfair to the customer already in anxiety provoking situation, but also for the apprentice who is new to the industry and still learning. I personally will ensure in future to discuss at length with the customer prior to their appointment to ensure they get the level of stylist best suited to their needs.

Posted on 02 Mar 2024