Cottesmore Beauty Salon (1185 reviews)

Response from Cottesmore Beauty Salon

Thank you for your feedback, however i wish to point out that the treatment you booked was only a mini pedicure, not the full marine spa pedicure which does include a foot soak and full massage etc. The mini pedi that you booked is a quick fix for either those short on time or as a top up to the Marine spa pedicure, a few weeks later. What’s included is clearly stated in our treatment list, so we can only assume you did not read what’s included and chose your treatment based on the price? The treatment was not rushed and included all that it should have, there is no such machine to dry nail polish and our polishes are quick drying, unless you are referring to shellac which uses a machine to cure the gel, but works in a different way to nail polish and you had not booked this, if you had of requested this at the time we could of upgraded the finish to gel for you. Also all our product costs are set by the brand companies themselves and not us, so the price is not a reflection on what we choose to charge but more what we have to charge which no one that uses the products in our salon have complained about before. We use professional quality products that deliver results and not cheap brands that do not, therefore this quality will be reflected in the price. We thank you for your feedback and would suggest that if you are not clear as to what you have booked in the future then just ask as we will be happy to explain before the treatment commences or if you feel during the treatment that its not what you expected then ask your therapist who will always explain the treatment and give you other options, which is far easier than 13 days later. Kind Regards The Beauty Team

Posted on 31 Dec 2021