The Cove Bourne End (469 reviews)

Comment

Lovely friendly and professional staff but unfortunately my gel manicure started peeling off the next day! Not what you expect with gel, especially after paying £40.

Comment

On arrival and waiting for my appointment I had time to sit and view the salon. The reception area was very dirty and obviously hadn’t been cleaned for quite some time. The entrance mat was covered in dirt and as my appointment was early morning it certainly couldn’t of been from a busy day, it looked like it hadn’t been cleaned in weeks. The front of reception desk has thick old dust as does the shelf to the right where some products are, also in the front window. Not a pleasant outlook especially in a salon and in these times of increased hygiene levels. My facial appointment was done in 20 minutes not 30 and I didn’t find the result very effective, I’ve been having Caci for 16 years, my pedicure was not the most comfortable experience as you can see from the picture what was done to my foot with the foot-file. The therapist was very nice but offered no recommendations for aftercare or comfort to my foot. I was a shame as it was supposed to be a treat to myself after my first week back at work after losing my business in covid over a year ago!!!

Comment

The facials seemed rushed. I had asked for the same therapist on the phone when I booked but was not given, nor was I given the special discount offer that I called for! The new therapist did not do a good job - I now have some black spots/patches due to incorrect facial treatment or too much of the steam!

Comment

I had the treatment for red veins - it was extremely painful, but halfway through the the treatment the device stopped working and then worked intermittently. I have sadly seen no difference to the treated area at all, so am not convinced that it has worked in the slightest. A waste of £50!

Comment

This was my first visit to the salon and I will not be returning. The treatment room was filthy and the therapists chair was ripped. there was no bin in the room so paper towels etc were just thrown on the floor by the therapist. The walls were dirty, scuffed and damaged

Comment

Constructive feedback - not intended to be critical or rude. The therapist that did my treatment was friendly but seemed nervous and unsure about each step. There was a bit of stop start at the beginning. The flannels were also cold for the double cleanse so my skin didn’t really get a good deep clean. The therapist’s massage technique was really excellent and she became more confident as the treatment went on but even with the discounted rate, it didn’t feel value for money because of the overall experience. Also, the therapist didn’t use any products or techniques on my top lip? The rest of my face does look quite glowy by my top lip is dry and untreated. I think with some more confidence building, she will be great. But I wouldn’t return to the salon unfortunately.