The Cove Bourne End (472 reviews)

Comment

I had the treatment for red veins - it was extremely painful, but halfway through the the treatment the device stopped working and then worked intermittently. I have sadly seen no difference to the treated area at all, so am not convinced that it has worked in the slightest. A waste of £50!

Comment

This was my first visit to the salon and I will not be returning. The treatment room was filthy and the therapists chair was ripped. there was no bin in the room so paper towels etc were just thrown on the floor by the therapist. The walls were dirty, scuffed and damaged

Comment

Constructive feedback - not intended to be critical or rude. The therapist that did my treatment was friendly but seemed nervous and unsure about each step. There was a bit of stop start at the beginning. The flannels were also cold for the double cleanse so my skin didn’t really get a good deep clean. The therapist’s massage technique was really excellent and she became more confident as the treatment went on but even with the discounted rate, it didn’t feel value for money because of the overall experience. Also, the therapist didn’t use any products or techniques on my top lip? The rest of my face does look quite glowy by my top lip is dry and untreated. I think with some more confidence building, she will be great. But I wouldn’t return to the salon unfortunately.

Comment

I felt that £50 for a 25 -30 minute massage treated was really far too expensive. The massage was ok but certainly not what I anticipated in quality or length for the price. Not value for money in my opinion.

Comment

We purchased a block of massages sometime ago, we have been unable to access them in a timely manner & have had to transfer to another branch which is not convenient at all as there was no one to do massage. Parking is a significant issue. The room was very cold which is not good enough at all.

Comment

I had a gel removal during which the therapist removed layers of my nail along with the gel despite me telling her that my nails needed a long time to soak to initially soften the gel. At the end of the procedure, my nails have been left very rough & covered in the dry dust. They were not washed & there was no option to have nail oil or even hand cream applied. Very disappointing service.