Elements Salon (790 reviews)

Comment

I came back for Adela at Elements salon because I was so happy with the service the first time around In November. I asked for a trim, she wanted to get rid of the coloured ends, so she showed me a certain length with her hands which I agreed to and then proceeded to cut my hair. By the time she was done, she had butchered my hair length. When I told her that she has cut more than she had shown, she went on to defend that she cut exactly what she showed. So, I proceeded to ask her how much in inches, she couldn’t tell me. It baffles me how a qualified hair dresser doesn’t know how many inches they have cut. Further on, she finally said she has cut 5 cms because she doesn’t get inches - fair enough. 5 cms is roughly 2 inches. I was unhappy about the overall hair cut because I am confident that more than 4 inches have been butchered off. When, I went to complain about this to the manager and mentioned that I was unhappy with the hair cut - he was not only unhelpful in giving any solution but also went on to threaten that he will put my picture up on the review so people could judge how bad the hair cut was. The logic - irrespective of whether the client is happy, as long as they are happy - who cares? Customer service at its finest! For everyone’s convenience, I have added pictures of before and after, so you can decide if whether she understood what 2 inches mean?

Comment

I revisited the salon having had good experiences previous times. This time I went specifically for highlights, natural and slightly lighter in tone. I left the salon with somehow a more uniform colour, darker look than when I went in, completely not what I asked for. Whereas the other customers had colour consultations and colour charts, I got a 60 second chat before colour was being mixed. The colour was obviously left on for too long, and no one checked to see how it was developing as busy with another customer. And so the upshot was highlights which necessitated the use of a toner to moderate the bleach blonde effect. I didn't complain during payment because it was embarrassing to complain to the same person who did my hair. But I really feel like I have wasted my time and money to get a worse outcome than when I stepped through your door.

Comment

Salon needs dusting and cleaning Upholstery on chairs broken, cracked and taped together! Hair doesn’t look professionally done

Comment

Had a morning appointment,cancelled it via the email sent to me. Obviously didn’t work, which was not my fault. Arrived for an afternoon appointment and guys was clearly pissed off told me they should be charging 50% of cancelled appointment.

Comment

Chopped my hair more than I asked for - like they were mowing the lawn. Very disappointed