The Retreat Beauty Rooms & Nail Bar at Jarrolds (829 reviews)

Comment

This was the first time I had visited the Retreat. I arrived on time but it was not clear where I would register/check in. Not seeing what I found out later was the desk I did see a door above which was signage referring to the Retreat. I went through the door and down the staircase. After sitting on one of the two chairs for a few minutes a client and therapist came down the stairs. After the therapist understood why I was sitting there she went back upstairs to notify her colleague that I had arrived. On her return she apologised and said my therapist was now aware that I had arrived but would be down directly. At ten minutes after my appointment time my therapist appeared and I had my treatment. It was explained to me that there had been a desk in front of the entrance to the Retreat but that day it had been relocated. I later found out it is now opposite the entrance door to the Retreat. As you can imaging I found this initial experience of visiting the Retreat impacted on the my visit. I am not sure I would return.

Comment

I had 3 treatments - massage, facial and pedicure. The facial and pedicure were good. But the massage was not. I specifically requested a deep tissue/swedish massage and specifically asked for a proper swedish/ deep tissue massage and to place firm pressure on my upper back/ shoulders .arms. The therapist seemed to have understood and agreed , but when the treatment proceeded all the therapist was doing was rubbing oil into my skin. There was no firm massage, no pressure applied, just simply rubbing oil into the skin. It was the most disappointing massage I have ever had ! A real waste of my money and time. I work full time and was really looking forward to a nice massage experience, I feel like my massage time and money was wasted. On my bill I can see its described as a 'aroma therapy' but I specifically asked when booking that I was after a proper massage with firm pressure , not aroma therapy. And even in person I specially requested a firm pressure one, but it seems all my requests were completely ignored. Will not come again and do not recommend. Please train your therapists with proper massage skills and if you only do aroma therapy - pls do not give the impression that you can do a deep tissue massage that your therapists are clearly not trained for it. I would rather have been told upfront that you do not do deep tissue/swedish/ firm massage and only do aroma therapy, in which case I would not have booked this 'massage' appointment, because I didn't get a massage, I got oil rubbed into my skin.