The Retreat Beauty Rooms & Nail Bar at Jarrolds (1842 reviews)

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I booked this appointment online back in July for the head of the Sana Brow Studio, to be told on arrival today that she does not work Saturdays, I showed my confirmation email. They then advised someone else would be attending to me which was ok, but then was told they would not do my lash lift as I had contact lenses in. I advised that earlier in the year they had done my lashes whilst I was wearing contact lennses and I was never asked about lenses, and there is nothing on the website to say it cannot be done if you are wearing contact lenses. This treatment was required for a specific occasion, so I am really quite angry!

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I was so disappointed with my pedicure today. The girl was lovely and the final result was good, but it was the most ‘unspecial’ pedicure experience. I had to walk upstairs mid way through my pedicure to choose a nail colour- there were no nail colour selection samples available. I was sat in an upright office style chair. I asked for a drink and was given a cup of water in a white disposable plastic cup. Perhaps I am being picky, but I have a completely different experience at the usual place I have my pedicures. I won’t be returning.

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I’ve been there 3 times to get my nails done and I’ve always left so disappointed. Once I had to go back because my nails was peeling off after couple of hours. I’ve had it done gel and normal nail polish . The products they are amazing but they are used by the wrong unprofessional staff. Very disappointed and unhappy after my last visit. I am not going to be back there again. Not worth the money . I wouldn’t recommend.

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I came inside today which I normally do have my eyebrows done the normal lady who dose has left so treatment was done by a man which I believe was new to store as he did not seem to know what he was doing tint my skin over my eye not the hairs on my eye brows missed up the shape off my brows which a lady had to take over from him which now iv been leafed with very thin looking eyebrows 4 pounds was taken off my bill I believe which dose not make up for the mistakes made today and my self being scared to even look at my eyebrows and feel like everyone is looking I feel after years coming into and happy I’m now disappointed and will not use any services in store again

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I have in the past had excellent treatment with a beautician I see regularly. On this occasion I had my eyelashes tinted,and the chair was in the shop. No greeting asked what colour tint. Process done in silence eyes obviously closed, no mention of how long etc. Then wiped of with one cotton pad. Didn’t dye lower lashes. No communication. Uncomfortable experience in a very busy shop . Would not repeat

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Very disappointed with my lashes, I had heard great things about the retreat and after showing a photo of my previous lashes l was expecting something very similar. The lashes are no where neat as good as l thought they would be and then to be charged £80 for them was the last insult. Bearing in mind that it is so close to Christmas and I am actually flying out on Christmas day, it is too late to have more lashes and the dramatic look l asked for. I feel that I have been mislead in the lashes l have expected especially as l had shown a photo of my previous and what l was expecting. Although l told her that l was expecting dramatic she just explained what she had done and recommended Russian lashes next time. I will not be recommending The Retreat to any of my friends and will be emailing and making a formal complaint.